Delete Your Account

Effective date: October 22, 2026 · Last updated: October 22, 2026

You can delete your Sestina account and all data linked to it at any time. There are two ways: in the app (immediate) or by email (within 30 days).

1. In the app (immediate)

1. Open Sestina and go to the Profile tab in the bottom menu.
2. Tap Delete My Account at the bottom of the page.
3. In the warning, choose Delete Permanently.
4. If you signed in with Apple, the Apple screen will appear once more; confirm it.

When it’s done you’ll see “Your account has been deleted.” and you’ll be signed out. Deletion is immediate and cannot be undone.

2. By email (if you can’t access the app)

From the email address registered to your account, write to support@sestinaapp.com with this subject line:

Subject: Account Deletion Request

If your request comes from the email address registered to your account in our system, your identity is verified through that address. If it comes from another address, we send a verification code to the address registered to your account; your request is processed once the code is answered from that address. If you signed up with Apple’s “Hide My Email”, the code is sent to Apple’s relay address and forwarded to you; your reply reaches us from the relay address (see Requests). We do not delete anything until verification is complete. We will delete your account within 30 days of verifying your request and confirm by email.

If you want a copy of your data before deleting, use Profile → Download my data in the App.

3. What is deleted

• Your account: email address, name, sign-in details, the record of your age confirmation
• Your consent and permission records
• Your style profile and physical profile (height, weight, age, body type, skin and hair details)
• All items in your wardrobe and the information AI extracted from them
• All your photos: clothing images and thumbnails, your profile photo, AI mannequin and virtual try-on result images
• Your outfits, worn and planned outfits (calendar) and favorites
• Your virtual try-on quota records, usage counters and subscription status record

We also ask RevenueCat to delete your subscriber record.

If you signed in with Apple, our Sign in with Apple authorization is revoked; if you signed in with Google, the access you granted is withdrawn.

4. What is not deleted or is outside our control

• Purchase records: your App Store or Google Play purchase and billing records are kept by Apple or Google; we cannot delete them. (We do ask RevenueCat, which we use to manage subscriptions, to delete your subscriber record along with your account.)
• Data already sent to service providers: the periods stated by the providers apply. According to the providers, Anthropic deletes API inputs and outputs within 30 days; FASHN deletes generated images after three days and keeps the image links we sent in its request record (our links expire after 10 minutes); Poof deletes images immediately after returning the result. Details: Privacy Policy, section 6.
• Server logs: your user ID may remain in server logs for up to 1 day.
• Sign-in records: records of sign-in and authentication events (including IP address) are not deleted together with your account; they may remain in authentication audit records for up to 90 days.
• Backups: no automatic backups are taken. The database is backed up manually once a week; backups are encrypted with AES-256 and kept in the data controller’s personal Google Drive account (Google LLC, USA). The database records of your deleted account may remain in these backups for up to 30 days, after which the backup is deleted. Photos are not backed up. This is based on the Free plan of our hosting provider Supabase, which we currently use; if the plan changes, this section will be updated (see Privacy Policy, Retention).
• Deletion record: we keep information limited to what is needed to show that the deletion took place: the time of deletion, the channel, the types of data deleted, and the outcome of the RevenueCat / Apple steps; and an irreversible digest of the user ID, so that a deleted account can be deleted again if a backup is restored. This record is kept for at least 3 years, then deleted.
• Support correspondence: emails about your deletion request are kept for 2 years from the closing of the request, to show that we fulfilled it.
• Data on your device: you are signed out; device preferences such as language are removed when you uninstall the app.

5. Timing

• In the app: immediately.
• By email: within 30 days of receiving your request.

6. Deleting some data without deleting your account

• Clothing items: delete them from your wardrobe; their images and any virtual try-on images containing them are deleted too.
• Profile photo: Profile → My photo → Remove Photo; your photo and virtual try-on result images are deleted.
• Virtual try-on consents: Profile → Privacy & permissions → Withdraw permission. For photo consent, your photo and the try-on images created with it are deleted; for physical details consent, your physical details, the AI mannequin and the try-on images created with the mannequin are deleted. Your wardrobe and outfits remain.

For other requests, see the Requests page. See the Privacy Policy for details.